Last Updated: January 21, 2025

This Privacy Policy explains how Kaviora collects, uses, and discloses your personal information when you visit, use our services, make a purchase on kaviora.com (the “Site”), or otherwise communicate with us about the Site . For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to users of the Services, whether as customers, website visitors, or others whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, the “Last Updated” date will be revised, and any additional actions required by applicable law will be taken.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve our Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of other users.

Types of Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information we may collect:

1. Information You Provide Directly

Information you submit directly through our Services may include:

  • Contact Information: Name, address, phone number, and email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, security questions, and other security-related details.
  • Purchase Information: Items viewed, added to your cart, saved in your account, or purchased (e.g., loyalty points, reviews, referrals, gift cards).
  • Customer Support Information: Information you include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain information. Choosing not to provide this information may limit your ability to use these features.

2. Information Collected Automatically

We may collect certain information about your interaction with the Services automatically (“Usage Data”) through technologies such as cookies, pixels, and similar tools. Usage Data may include:

  • Device and browser information.
  • Network connection details, including IP address.
  • Interaction data, such as how you use and navigate our Site and account.

3. Information from Third Parties

We may also receive information about you from third parties, such as:

  • Service Providers: For example, Shopify (which supports our Site and Services).
  • Payment Processors: Information necessary for payment transactions, such as bank details or card information.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services

We use your personal information to fulfill contracts we’ve entered into with you, including:

  • Processing payments.
  • Fulfilling orders and arranging shipping.
  • Managing your account and facilitating returns or exchanges.

2. Marketing and Advertising

We may use your personal information to:

  • Send marketing, promotional, or advertising communications via email, SMS, or mail.
  • Tailor our advertising on the Site and other platforms to your interests.

3. Security and Fraud Prevention

We use your personal information to detect and address potential fraudulent or malicious activities. If you suspect your account has been compromised, please contact us immediately.

4. Improving Services

We may use your personal information to provide customer support, enhance your user experience, and refine our Services.

Cookies

We use cookies on our Site to:

  • Operate and improve the Site and Services.
  • Conduct analytics to understand how users interact with the Site.
  • Deliver tailored advertising.

You can control cookie preferences through your browser settings. However, disabling cookies may impact the functionality of the Services.

How We Share Your Information

In certain circumstances, we may share your personal information with third parties, including:

  • Service Providers: To assist in managing IT, processing payments, shipping orders, and providing customer support.
  • Marketing Partners: To deliver advertising and promotions.
  • Affiliates: Within our corporate group for operational purposes.
  • Business Transactions: In the event of mergers, acquisitions, or similar transactions.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Restrict or object to processing.
  • Withdraw consent to data collection.

To exercise these rights, contact us at support@kaviora.com.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing personal information.

Contact Us
If you have questions about this Privacy Policy, please reach out to us at support@kaviora.com.